1. What is your return policy?

Returns are accepted within 30 days of receipt of your package. To be eligible for a full refund, the item must be unused and in the same condition in which it was received. Please email us at info@rekmed.org with any questions and we will respond within 24-48 hours. Please note that shipping costs from your original order are non-refundable.

2. How long does it take to receive a refund?

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and issued your refund. Your refund will be deposited within 5-7 business days to your credit card or original method of payment.

3. Do you offer refunds on digital products?

No, we do not issue refunds for price changes on previous purchases when items go on sale or for digital products. Please note that there are no refunds on digital educational content downloads. If you have a problem or question with your digital product, please email us at info@rekmed.org and we will be happy to assist you.

4. What is your shipping policy?

We use USPS flat rate shipping and/or other mail forms if necessary. Processing time is estimated to be 1-2 business days, and then an additional 2-8 business days for shipping. Please allow up to 2-3 business days for your tracking number to update once you receive it via email. Please note that shipping costs are non-refundable.

5. What should I do if my package is delayed?

If your tracking information indicates that your package is in transit but arriving late or not moving, please allow up to 12 days from the expected delivery date for the arrival of your package. In most cases, packages will be delivered within this time frame. If it has been more than 12 days since your expected delivery date, you can request a refund or we can send you another shipment. We appreciate your patience and support during this time, and we are here to answer any questions you may have. Please email us at info@rekmed.org.  **Please remember that the holiday season is known for unexpected shipping delays from all carriers that is out of our control once it leaves our warehouse and onto the daily truck.

6. How do I initiate a return or exchange?

To initiate a return or exchange, please email us at info@rekmed.org with your order details. If you need to exchange an item due to defect or damage, please include photos of the issue. If you would like to exchange an unused item for something else, please let us know in your email and we will assist you further.

7. Can I return a gift?

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item was not marked as a gift or the gift giver had the order shipped to themselves to give to you later, a refund will be issued to the gift giver.

8. What is the address for returns and exchanges?

Please mail your product to: RekMed, 4777 Leyden Street, D1, Denver Colorado 80216, United States. Please note that you will be responsible for paying for your own shipping costs for returning your item. If you are shipping an item over $75, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

9. How can I contact customer support?

If you have any further questions or need assistance, please email us at info@rekmed.org. We strive to respond to all inquiries within 24-48 hours.