Frequently Asked Questions
- My order is taking longer than expected to arrive, why is this?
**Due to the ongoing impacts of covid & the high shipping volume carriers are experiencing we cannot guarantee delivery timing. Most packages arrive on time, but there are instances where the carrier will run into a delay and your package will take longer than expected to arrive. Please email us at email@example.com 7 business days after the expected delivery date if you still have not received your order and we can file a claim and send you a replacement.
- It says my planner is in transit / LABEL CREATED / but nothing has scanned?
Just because the tracking isn’t updated does NOT mean your package isn’t moving. Packages are all sent through USPS and UPS typically take 2-8 business days to get to you.
- When do your planners become available throughout the year? When do the covers change?
We typically offer 3 different calendar versions of our Student Nurse Planners throughout the year, and typically open a pre-sale one month before the release date. We also make a customer waitlist available 2-6 months before the scheduled release date.
January-December Dated Undated Planners
*UPDATE: While we were looking to have our 2022 dated Student Nurse and Nurse Planners available, because of the current supply chain issues (including a short supply of paper/cover stock), we are not able to print dated planners at this time. We will be printed UNDATED versions until these issues are resolved because it is too hard to guarantee a dated product will deliver in time.
We have exciting things on the way, and you can sign up here to receive our email updates and scroll down to inbox me!
Every full calendar year we update the look and content of each planner. Just like your phone, we label the updated planners by a version number, 2.0, 3.0, etc for each calendar year. Version upgrades include changes in colors, layouts, internal pages such as trackers, lists, divider tabs, stickers. The weekly questions and activity/learning pages all get upgrades in content, while some pages explaining disease processes stay the same. We also add the most up to date educational information so we can provide the highest level quality of planners for our medical community.
Currently our planner covers change with each new calendar year. As the supply chain issues resolve, we are looking to reintroduce more color options to choose from on each product page. We plan to expand these options in the future as we grow. At this time covers are not customizable.
- Can I buy this if I’m not in Nursing School yet?
ABSOLUTELY!The Student Nurse Plannertakes ‘the hard stuff’ about medicine/pathology and made it SIMPLE. We have a large amount of high school students that have not taken a college level course who are able to fully comprehend our activity pages and learning pages. You don’t need to be in college to understand Congestive Heart Failure. We break it down for you no matter what level you are!
- Will the Critical Care Nurse Planner help me if I’m already a Nurse? NP? Med Student?
Definitely!The Critical Care Nurse Plannerhas over 100 pages of advanced topics that will provide an advanced nurse with helpful resources for their school, shifts, or beginning of a critical care profession. We have a lot of veteran nurses that have used this planner and our new grad nurses that utilize this planner as well. Our nclex style questions are more on the moderate to difficult range, but the rationales in the back are extremely helpful for education purposes. We cover balloon pumps, Lvads, hemodynamics, sedation, CRRT, ARDS/Prone, and so very much more.
Our Critical Care Nurse Planner is almost sold out, and we have changed the name to THE NURSE PLANNER going forward. The NURSE PLANNER has the same content, just a colorful cover and new layout!
- What is the difference between an UNDATED planner and the other planners?
Our UNDATED planner is just that- NO DATES! Yes you still have the monthly, weekly views, but the dates are not pre-printed. In the past, we have provided stickers in the back of the planner so you can fill this in yourself. With the current supply chain issues, we were not able to acquire enough stickers to include in each planner for the Student Nurse Planner 3. This is temporary and we are looking to get more sticker options within the next few months!
With the Undated planners you can start your planner at anytime you’d like and not waste pre-dated months. Additionally, you have the freedom to skip a month if you haven’t filled it in so you can customize your planner any way you’d like. We know not all nursing programs start at the same time, so this gives you the freedom to utilize the planner’s learning pages before you even start school!
- I have questions about the Digital Planners...
We now offer a digital version of our Undated & DATED Student Nurse Planner 3.0. We also offer a digital UNDATED NURSE PLANNER 2.0.
The digital planner is an instant download, and is not a physical product. You will need to have the GoodNotes or Notability App installed on your Apple device, or Noteshelf App for your Android device.You can find & download GoodNotes or Notability in the Apple App Store and Noteshelf on Google Play on your device. Upon purchase, you will receive an email with instructions to download your PDF file of the digital Student Nurse Planner. After downloading the file, you can import the Student Nurse Planner into GoodNotes or Notability for Apple, or Noteshelf for Anroid.
**For videos on how to use the planner, see our tiktok@JennRekMed
Step 1: Please have the GoodNotes or Notability or Noteshelf app installed on your device.
Step 2: Click on the download link in your email to download the PDF file to your device. If you can't find your download, please click here for help on locating the file on Apple devices, and click here to find the file for Android devices.
Step 3: Open the GoodNotes or Notability or Noteshelf App and import the file into the app.
For help with GoodNotes, click here.
For help with Notability, click here. For help importing a file into notability, click here.
For help with Noteshelf, click here.
**When you log into GoodNotes or Notability or Noteshelf, it will sync your files across your devices. More info on sync can also be found on their supports pages in the links above.
You are allowed 2 download attempts during a 2 week time period. If you have any issues, please email firstname.lastname@example.org and have your download email handy with your order information so we can assist you!
- What size is the planner?
7 x 10, and approx 225 inner pages, 15 divider tabs, and 6 sticker pages (this may very slightly among planners).
- When are the MEGA CASES arriving?
We are looking to receive a new shipment of stethoscope cases within the next few months. We will announce via email, text and social media once they are in-stock!
- Promotions/Discounts/Digital Content
If you purchased a printed Undated Student Nurse Planner 3.0 during our Black Friday/Cyber Monday promotional sale (11/25/21-11/29/21), and received a free digital planner, if for any reason you return the undated printed student nurse planner 3.0, you will be charged the full amount for the digital planner on your account.
Because our products are in high demand, we typically don't offer discounts, but we do have bundle deals to help save, you can see those here: https://www.rekmed.org/collections/all?view=bundles
We do not offer refunds on our digital educational content. If you have a question with your digital content, please email us at email@example.com and we will be happy to help you!!